Contact PopDM

Operator and contact details

Product

PopDM · popdm.app

Legal operator

Mihir Jadhav

Support email

hey@mihirjadhav.com

Privacy / grievance officer

Mihir Jadhav
hey@mihirjadhav.com

Help us find the right records

Include your workspace ID or Instagram handle, the relevant date and a short description. For a billing concern, include a provider reference or receipt if one exists. An Instagram recipient can include the account they contacted and the approximate interaction date.

Do not email passwords, access tokens, full card numbers, CVVs, bank credentials or OTPs. We may ask for a proportionate verification step before sharing information or deleting an account; send only what is necessary for the agreed method.

Privacy and deletion requests

Use the subject “PopDM privacy request” and tell us whether you are asking for access, correction, consent withdrawal, deletion or account closure. See the privacy policy and deletion instructions for the available controls, retained records and provider limits.

Complaints and escalation

Use the subject “PopDM complaint” so it can be identified for grievance handling. We aim to acknowledge a complaint within 48 hours and resolve it within 30 days, following any shorter period required by applicable law. If verification, a provider dependency or legally required retention affects the response, we will explain it.

If you are not satisfied, you may use the National Consumer Helpline or another competent authority or forum under applicable law. Contacting PopDM does not require you to give up a statutory remedy.

Billing availability

The operator is not GST registered. Live checkout and native app subscriptions are not currently enabled. Each connected Instagram account has its own workspace. Free includes 1,000 lifetime Free-tier DMs per Instagram account, recorded against its stable Instagram ID. The starting Pro plan is ₹199 per month per Instagram account, with a separate subscription for each account when paid checkout is enabled. A future purchase must show that account, the final total and applicable terms before you authorise it. See Refunds and cancellation for billing concerns.