Terms of service

The service

PopDM lets you configure Instagram comment, story-reply and incoming-message workflows, review delivery activity, respond personally through Inbox and Reply Desk, and manage details recipients volunteer. Supported features depend on your plan, account permissions and the provider’s available APIs. AI drafting is currently disabled. Android and iOS apps are not launched.

You need an Instagram Business or Creator account and permission to act for it. Connect through the official authorisation flow. You remain responsible for reviewing messages, links, matching rules and eligible recipients before activation. A saved draft does not send messages; an activated flow may run in the background while your dashboard is closed.

Your account and audience

You must be at least 18 and legally able to enter an agreement. Provide accurate account details, use only accounts you are entitled to manage and protect access to your devices and sign-in account. Notify us promptly of suspected unauthorised access.

You must have the necessary rights and permission for content and contact information you use. Explain the purpose of lead collection to recipients. Providing an email or phone number to receive a resource does not automatically authorise unrelated promotional messages. You are responsible for exported records and your subsequent use of them.

Plans and allowances

Free includes 1,000 lifetime Free-tier DMs per Instagram account, with no monthly reset. Each connected Instagram account has its own workspace. The starting Pro price is ₹199 per month per Instagram account; each account requires its own subscription when paid checkout is enabled. Current pricing, enabled features and any PopDM DM cap appear in that account’s plan screen.

The Free allowance is recorded against the account’s stable Instagram ID. Disconnecting, deleting workspace content, changing a handle, changing your PopDM login or signing up again does not create a new allowance. Pro-tier DMs do not consume the Free allowance; returning to Free leaves only that account’s unused Free balance. Reconnection or a requested ownership transfer requires verified control of the Instagram account. A subscription or unused allowance cannot be moved to another Instagram profile to bypass these limits.

Instagram’s rate limits, messaging windows, permissions and eligibility requirements apply to every plan, including a plan without a PopDM DM cap. A plan is not a promise of unlimited platform throughput, successful delivery, sales, followers or Meta approval.

Delivery states distinguish queued work, Instagram acceptance, failures and uncertain outcomes. Provider acceptance does not establish that a recipient read the message. An uncertain outcome may reserve allowance until reconciled to avoid duplicate sending.

Payments and cancellation

Live payments are not currently enabled. You will not be asked to pay to use the available Free plan. Pro purchase and renewal are unavailable until merchant setup and checkout verification are complete. A test checkout is not a real purchase or a grant of production entitlement.

Before paid checkout is enabled, we will present the total amount, applicable tax, billing interval, renewal authorisation and cancellation/refund terms before you agree to a purchase. Access depends on verified payment-provider state, not simply on returning to the website from checkout.

Once subscriptions are offered, use the provider management link shown in your plan screen or contact us for cancellation help. Deleting data, signing out, disconnecting Instagram or stopping use is separate from cancelling billing. See Refunds and cancellation. We will not treat a general acceptance of these terms as authorisation for an undisclosed recurring charge.

Responsible use

Do not use PopDM for unlawful, deceptive, discriminatory, abusive or unsolicited messaging; impersonation; phishing; unauthorised data collection; or content that breaches Instagram’s rules. Do not bypass account limits, scrape outside authorised APIs, interfere with security or overload the service. Do not send us Instagram passwords, payment credentials or other secrets in messages.

We may pause activity or suspend access when needed to investigate abuse, protect recipients or meet platform or legal requirements. Where appropriate, we will explain the issue and provide a way to contact us. Plan payment does not exempt an account from these rules.

Content and third-party services

You retain your rights in content you provide. You permit PopDM and its service providers to process it as necessary to run the workflows you request and as described in the privacy policy. You must hold the rights to images, resources, product claims and linked content you use.

Meta, Clerk, Cloudflare and payment providers operate independent services under their own applicable terms. PopDM is not endorsed by or affiliated with Instagram or Meta. Other names and marks belong to their respective owners. Example posts, messages and device previews are illustrations, not actual customer activity or verified delivery records.

Availability, changes and responsibility

We take reasonable care to operate PopDM, but cannot promise uninterrupted service or error-free platform interactions. Permission changes, provider outages or account restrictions can stop a flow. Review your activity and exceptions; avoid repeatedly retrying an uncertain send.

We may change the service or plan configuration. Material changes affecting an existing paid subscription will be notified before they apply where required, with any applicable cancellation or refund rights preserved. A new personal-data purpose needs separate notice and permission where required.

To the extent permitted by law, we are not responsible for indirect or consequential losses or your independent business decisions. Nothing excludes liability that cannot lawfully be excluded, including fraud, wilful misconduct or violations of applicable consumer or data-protection law. Your statutory remedies remain available.

Closing a workspace

You can pause flows and disconnect Instagram. The workspace-data deletion control erases the content described in Delete your data, but retains sign-in identity, the stable Instagram ID allowance ledger and limited operational/financial records. That ledger prevents a new Free allowance from being issued after reconnection or re-signup. Ask support for full account closure and an explanation of any required retention. Previously sent Instagram messages and downloaded exports are outside that deletion control.

Indian law and complaints

Indian law governs these terms. You may use a court, consumer commission, regulator or other forum with jurisdiction under applicable law. We do not require you to waive consumer remedies or accept mandatory arbitration.

Contact hey@mihirjadhav.com for support, privacy requests or complaints. PopDM is operated by Mihir Jadhav. See Contact for operator and grievance details.

Include your workspace ID or Instagram handle, the relevant date and a brief description. Send only the information needed to handle your request. Do not send passwords, account tokens, card numbers, CVVs or payment OTPs.

We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to any shorter statutory deadline. You may also use the National Consumer Helpline. Revised terms will be dated here, with material changes notified where required.